Tuesday, June 2, 2009

THANK YOU American Arilines

We made it back to St. Louis last night about 10pm after a fantastic trip to, and broadcast from Aruba. After picking up our checked bag we headed for the parking lot. I reached into my pocket for the car keys and my wallet. It was then that I had that sinking feeling of realizing my wallet was not where it should be. In fact, it was nowhere to be found!
 
I knew that I had my wallet at the airport cafeteria in Miami and I thought that I had probably left it there. They were closed by the time we got home so I spent the next three hours canceling my credit cards and not looking forward to having to get a new drivers license etc.
 
I call the La Caretta restaurant in the Miami Airport early this morning and They were very willing to assist me, but the night manager would not be in untill late thisafternoon. At this point I figured it was a lost cause.
 
At 10am we received a call from Dottie at the American Airlines baggage claim office at St. Louis Lambert International Airport. She had my wallet!
 
I sincerely want to thank the employees and staff of American Airlines. The cleaning staff on the airplane, the ground staff at the airport, the baggage clain staff and everyone else who may have been involved, did their job the way it should be done. Their attention to their job, their honesty and willingness to do what is right should not go without recognition.
 
I got my wallet back, intact, and I now have a sincere respect for American Airlines.
 
"Thank You" is not enough to express my sincere gratitude to everyone who made this story have a happy ending. You are the best.
 
Kevin McCarthy

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