Monday, May 18, 2009

I love NorthWest Airlines!!!

I''m a bit late posting this, but here goes. On our triip to Norway I had to do some charity work in St. Louis, so Sue went ahead of me. I was to go from St. Louis to Detroit to Amsterdam, to Copenhagen to Oslo to Tromso. The longest layover was less two hours!
It sounded like a tough schedule to keep.
 
I left St. Louis on a Sundaqy morning and as I headed to the airport we had two tornadoes in the area and severe thunderstorms. We were 40 minutes late leaving St. Louis. I had a 55 minute connection to my international flight and I figured I was in trouble already. Northwest did make up some time on the flight, but there were storm in Detriot as well. We touched down with 15 minutes till take off of my overseas flight. The international flight was in the same terminal and I had 5 minutes to get to it when I finally got off the plane.
 
Luckily , I made it and they were already pushing back from the gate as I got seated. At this point I knew I would never see my checked bag untill I got home. After arriving in Oslo I went to the baggage area to find out where to make a claim for my bag and to see if there was some way they could get it to me on the cruise ship, As I was looking for the baggage office I turned around and my bag magically appeared on the carousel!
 
I have no idea how Northwesr Airlines made that happen but THANK YOU, THANK YOU, THANK YOU! for your dedication to customer service. I am truely impressed.
 
After almost 20 hours, 5 flights, and 4 countries, I, and my bag, were standing on the dock at Tromso with 30 minutes to spare!!  Kudos to NorthWest Airlines!!
 
 
 
 
 
 
 
 
 
 
 

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